Updated: Jul 29, 2020
While social media pages have evolved into image-based and attention-grabbing marketing techniques for businesses, it's CRITICAL to interact with your customers.
As a small business, your top priority for using social media has probably been to showcase your services, products and customer reviews. But as USERS, your customers utilize your online platforms to learn about your business, see your work and find out more information. Posting a quick comment asking about a product is much easier for customers than taking the time to call/email. You also have the ADVANTAGE as a small business to interact more personally your customer base!
So, how can you interact with your fans online?
Answer their questions about your services/products
Help them troubleshoot any product concerns with some quick tips
Engage in friendly responses on your posts